Western Carolina Ear, Nose, and Throat
Our Patient Portal
24x7 Online Access to our Practice
Enjoy the convenient access to communication with our practice 24 hours a day, 7 days a week. Sign up for free today!
​How to Sign Up
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You can sign up for the Portal either in person at the time of your appointment or ahead of time on a device such as your computer, tablet, or phone.
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Signing up through Our Office
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You can sign up for the Portal in person at your visit or you can contact us and we can send you an email with a temporary User ID and password via a text message.
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Once you receive your User ID and password, click here​ to get started with the healow™ app.
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Once you sign up for our portal, you can use the healow™ app on your smart device or your computer.
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Signing up through your device
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Apple App Store or Google Play
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​You may also sign up for healow™ app through your personal device with four simple steps:
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Download the healow™ app from App Store (iPhone) or Google Play (Android Phone).
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Search four our practice by entering this practice code: IIFHBD
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Enter your portal username and password to log in.
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Set up your PIN to securely access your health records.
Computer
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You can also access the healow™ program on your computer by clicking here.
Frequently Asked Questions
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What can I access through the mobile app and Patient Portal?
We try to provide patients with key aspects of their health. We share information with our patients that we feel can help them and keep them informed. Some information is limited due to privacy concerns, ability of the software to display reports or data, or practice preference. So, the entire record is not available, only select features.
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Is having online access secure?
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Yes, the information is completely secure. It is protected with a username and password / PIN number of your choice and through SSL encryption, making it as secure as online banking.
What if I forget my username and/or password?
The app and the Portal have functionalities that allow you to reset your username and/or password. You can also call the front desk and we can reset the username and/or password for you.
What if I need technical assistance?
The app and the Portal have functionalities that allow you to reset your username and/or password. You can also call the front desk and we can reset the username and/or password for you.