Western Carolina Ear, Nose, and Throat

In order to prescribe medications, patients must established with the practice. This means we must have a medical record on file, including a listing of all allergies to medications.

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The following sections contain important information about our phone-in prescription policy. Please remember that due to patient privacy regulations, medical advice regarding prescriptions or other medical information may only be given to an established patient or family member as indicated by the HIPAA release that you signed with our practice.

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Patients on Maintenance Medications
Some of our patients take daily medication for an ongoing problem that has been diagnosed by one of our providers. We will continue to call-in medication refills for those patients over the course of one year. All patients must be seen and evaluated on an annual basis to continue to receive maintenance medications.

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Patients Seen with No Improvement
Patients who have come to the office with an acute problem and have been prescribed a medication by a provider might feel that they have not improved after completing the medication. Those patients should contact our office medical staff to discuss other appropriate treatments. Post-op patients should also contact the office and ask for the clinical staff to address any medication needs they may have.  Please keep in mind that narcotic prescriptions to treat pain after surgery are typically not prescribed for more than one week and a written prescription is required for narcotics and some other restricted medications.

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Medication Refills

All medication refill requests MUST come via fax from your pharmacy. Refills of medications used for "chronic" conditions require an annual visit with the provider.

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Narcotics will NOT be called in after-hours by a provider or nurse.​

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Other Phone-In Requests

All other patients must be seen by a provider before any prescription medicine can be prescribed.